Lipoedema Alliance Data Privacy

Effective date: 3 October 2024

www.lipoedema-alliance.com.au (the “Site”) is owned and operated by Whitehorse Labs Pty Ltd. Whitehorse Labs Pty Ltd is the data controller and can be contacted at:

whitehorselabschat@gmail.com
(04) 3197 9981
________________________________________

Purpose
The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following:

1. The personal data we will collect;
2. How the collected data is used;
3. Who has access to the data collected;
4. The rights of Site users; and
5. The Site’s cookie policy

This Privacy Policy applies in addition to the Terms and Conditions of this website.

Consent
By using our webite users agree that they consent to the conditions set out in this Privacy Policy. When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. 

You can withdraw your consent by: Contact Privacy Officer via website contact form.

The Personal Data That We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the following information:

1. Location
2. Clicked links
3. Content viewed

Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our website:

1. First and last name
2. Email address
3. Phone number
4. Payment information

This data may be collected using the following methods:

1. Subscribing to newsletter
2. Creating an account
3. Entering payment details

How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used to review website analytics. These insights are used to improve the user experience on our website. We also use the data to inform marketing campaigns. As a general rule, it’s not possible to identify you personally with this data. 

The data we collect when the user performs certain functions may be used for the following purposes:

1. Processing a sale; and
2. Delivering products and services.

Who We Share Personal Data With

Employees: We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:

1. If the law requires it;
2. If it is required for any legal proceeding;
3. To prove or protect our legal rights; 

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved.
You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data
In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. 

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

Your Rights as a User

1. Right to be informed;
2. Right of access;
3. Right to rectification;
4. Right to erasure;
5. Right to restrict processing;
6. Right to data portability;
7. Right to object.

How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, please contact us on whitehorselabschat@gmail.com.   

Do Not Track Notice
Do Not Track (“DNT”) is a privacy preference that you can set in certain web browsers. We respond to browser-initiated DNT signals. If we receive a DNT signal that indicates a user does not wish to be tracked, we will not track that user.

How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

• You can opt-out of marketing emails by click unsubscribe at the bottom of any marketing email.
• Opt out of cookie tracking using the banner on homepage.  

Cookie Policy
A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

1. Functional cookies: Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits; and
2. Analytical cookies: Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc.

Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

GDPR

In some circumstances, the European Union General Data Protection Regulator (GDPR) provides additional protection to individuals located in Europe.  Where this is the case, there may be additional rights and remedies available to you under the GDPR if your personal information is handled in a manner inconsistent with that law.

Complaints
If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner’s Office in the UK, Data Protection Commission in Ireland.

Contact Information
If you have any questions, concerns or complaints, you can contact us at whitehorselabschat@gmail.com, or via the contact form on this website.